Forgot Password I have forgotten my password Due to a technical issue, the forgotten password feature is not working. Engineers are trying to resolve this issue as quickly as possible. In the meantime, please call our Customer Contact Centre on 020 8080 6587 if you require assistance. Thank you for your patience Enter the email address that you log in with Date of Birth × Please enter day, then month, then year. For example, for 17th August 1959, enter 17/08/1959. You can also click on the input field to enter using the calendar. ReCaptcha settings are not configured. We will email a verification token so you can choose your new password. Need help?